Shipping policy
Effective Date: 02/05/2025
Business Name: Gentle Glow
Website: www.gentleglow.com.au
Contact Email: support@gentleglow.com.au
Thank you for shopping with us! Below is our shipping policy to help you understand how and when your order will arrive.
Processing Time
All orders are processed within 1-4 business days after receiving your order confirmation email. You’ll receive another notification when your order has shipped.
Please note: During holidays or high volume periods, processing times may be slightly longer.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We currently ship via:
- Local Delivery: Only available in certain areas.
- Standard Shipping: Delivered with in 2 to 8 business days.
- Expedited Options: Delivered with in 1 to 4 business days.
Free shipping is available for orders over $100.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for the tracking link to become active.
Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit. However, if your order arrives damaged, please contact us within 7 days of delivery with a photo of the item and packaging so we can help resolve the issue.
Wrong Address Disclaimer
Please double-check your shipping address before submitting your order. We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions about your order or shipping, reach out to us at:
📧 Email: support@gentleglow.com.au
🌐 Website: www.gentleglow.com.au