Refund policy
Effective Date: 01/05/2025
Business Name: Gentle Glow
Website: www.gentleglow.com.au
Contact Email: support@gentleglow.com.au
At Gentle Glow, we strive to ensure our customers are satisfied with our products/services. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund
To be eligible for a refund:
- You must request the refund within 14 days of delivery (once items/services have been received by customer).
- The item/service must be unused and in the same condition you received it (if applicable and exceptions may apply depending on circumstances).
- Proof of purchase (receipt or order number) is required.
2. Non-Refundable Items/Services
The following are non-refundable:
- Products that have been used (full or partially) and that have no issue.
- Sale or Clearance Items
- Gift Cards
- Custom or personalised orders
3. Refund Process
To request a refund, please contact us at support@gentleglow.com.au with your order details and reasoning for the refund. Once your request is received, we will be in contact if more details are needed, if approved or if denied (with reasoning). If approved, we will initiate a refund to your original method of payment. Processing times may vary depending on your bank or credit card issuer.
4. Exchanges/ Damaged or Defected Items
If you receive a defective or damaged product, we’ll happily exchange it. Please contact us within 14 days of delivery (once items/services have been received by customer). Please email us at suppot@gentleglow.com.au with a photo of the product and packaging. We will send a replacement or issue a full refund at no extra cost.
5. Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective, or the return is due to our error.
Contact Us
If you have any questions about returns or refunds, reach out to us at:
Gentle Glow
📧 Email: support@gentleglow.com.au
🌐 Website: www.gentleglow.com.au